Chatbots are computer programmed conversational interfaces which is incorporated on the website or mobile (app) platform or on social messaging platforms such as Facebook Messenger to simulate a natural conversation with people in textual or auditory manner. Chatbots have brought the twist to how businesses reach out to their target market. From welcoming users to the ecosystems, they have created, businesses now look to reach users where they are found – messaging platforms. With users embracing messaging platforms, chatbots have made it easier for users to communicate and get what they want. Chatbot has demonstrated the power and convenience of conversational interfaces.

Chatbots are being built so that they must understand the intent of the user. NLP API is used to infuse NLP capabilities into the chatbot where enthusiasts can now take advantage of various sources to build chatbots with AI brains.

Where can Chatbots be implemented?

Mobile Apps.

Social Media like Facebook Messenger

Websites

Different platforms to build Chatbots

There are many upcoming chatbot development platforms that can be used to build chatbots. Some are Opensource, while some are privately owned. Platforms among chatbot development which we deal with are:

Mobile Apps.

Social Media like Facebook Messenger

Websites

How Chatbots are beneficial to businesses?

There are many benefits of AI based chatbots over conventional chatbots. They are the most advanced chatbots as they are capable of learning by themselves. As a chatbot development company, these are some of the benefits:

Available 24X7

Instant Customer Service

Improves brand Value

Customer Services Cost and resource saving

Provides a personalized experience

Delivers Cognitive digital experience

Multiple interactions with natural interface capability

Ideally used for customer needs and offer apt products and services

Capable of Self Learning

Our Offerings as a Chatbot Development Company

We offer end-to-end chatbot development services, right from conceptualizing, defining the objectives to building and testing the actual chatbot based solution.

Identity Creation: This step involves creating a persona of a bot keeping the target audience in mind along with the things you want to get done using bot.

Setting up processing language: In this phase, selection of platform based on type of conversation is involved like the number of sentences you need to have a well performing intent etc. There are different platforms to manage your language processing which includes IBM Watson, Dialog Flow, Amazon Lex etc.

Code: Platforms provide the right tools to make your bot development easier. If the bot is to be connected to external databases or APIs or to create an extensive flow including use case specific problematics, you need to dive into your code.

Integration with messaging apps: This is a fundamental step after building your bot, it involves connecting it to your desired channels. An increasing number of platforms support bots: Messenger, Kik, Slack, Telegram etc.

Testing with Beta Users: Testing is done for the correctness of response, efficiency, latency timing etc. within different group of testers.

Hosting the Bot: That’s the time launching your bot on the worldwide web is done. This stage also involves optimizing the bot for the response time. This factor depends on hosting provider and agreed specification etc.

Monitor: It’s the stage to check the overall parameters like performance of your bot its responses, correct intent distribution, to get bot analytics, course correction etc.

Why Choose Trivial Works for Chatbot Development?

Trivial Works have extensive knowledge about the basic technologies that go into the process of chatbot development. With a consolidated experience, we have set our benchmarks high for bot development and proffer quality services to all business irrespective of the industry.

Apart from addressing the common inquiries, Trivial Works build highly refined and AI powered chatbots that warmly greet your website visitors, automatically route chats to the concerned departments, help users get through troubleshooting process and much more.

Chatbots for various industries

Chatbots can serve many purposes across various industries as they can take care of multiple services like handling complaints, feedback, booking, searching, handling payment procedure, customer care etc. Thus, chatbots can handle a number of tasks in the Industries as follows:

Healthcare: Bots are being used for healthcare related applications like health assistance, hospital navigator, emergency online manager (virtual) etc. In Healthcare, response time can be the difference between life and death.

Banking: Bots are being used for handling complaints and grievances, retrieve account related information, personal assistant, ATM assistant (location), service assistant, and also as stock trading bots etc. AI based chatbots are fully secure and are capable of performing the above-mentioned banking operations.

E-commerce: Chatbots are used for payment handling procedures, personalized product search, order tracking etc.

Insurance: The cognitive digital experience of most advanced AI bots makes it relatively feasible to make insurance processes quicker, advise and settle claims, suggest and sell insurance policies.

Travel & Hospitality: Travelers requires information on the go. Chatbot stands as a perfect channel to communicate with the user. Chatbot can be leveraged to manage travel plans, for travel reminders, recommend local attractions etc.

What our clients Think about us

"“Lalit is a great worker. He communicates clearly and promptly I had a few personal issues during this project that caused some delays, but Lalit was very diligent in keeping up to speed with the project, and went above and beyond in delivery of my app. I will definitely use him again for these types of projects. HIGHLY RECOMMENDED!!!!”"

DJ MORGAN

Managing Director at Golflutter Ltd

"While I don't believe in unicorns, Dhirendra and the team he leads come close. In our project review meeting today, I was glad to tell Dhirendra leading the technical team, that in my 20+ years of experience building and installing technology solutions, I have never had better customer service. Dhirendra and his team are not only technically extremely sharp, but also, and perhaps even more importantly they deeply listen. I am always impressed with how Dhirendra repeats back my desires, functionality requirements, and design goals. He makes sure to exhaustively understand my requirements and vision before making recommendations. I can't imagine working with an individual that is more efficient and effective in generating technical solutions I can afford."

Giancarlo Newsome

Business Modernization Consulting, Empowerment through Entrepreneurship, Prayer Advocate (iPray Founder), Speaker

"Lalit is an excellent contractor!!! He and his team do very professional work. He always made himself available when I had questions and met deadlines just as he promised. His English is very solid and he's very easy to work with. A super nice guy. I have already re-hired Lalit for another project and plan on using him much more in the future. "

Diamond Creek

"Dhirendra and his team have done a great job of taking our description of the online application and making it happen. We had some very complex functionality that we needed to work a specific way they did it."

Terry

"I have been working with Dhirendra and his team for nearly 2 years now on a large project. He has been very professional and it has been a pleasure working him and his team. The project has had many changing requirements along the way and Dhirendra and his team have always been able to accommodate the change of direction. Dhirendra is always up front and clear about all development costs. For anyone wanting a development team to work with on any projects, i would recommend using Dhirendra and his team."

Jamie Cooper

DXC - ATO - Apps Management & Team Lead

"I had an App developed by Dhirendra and his skilled team. After a short description and a skype call, Dhirendra was able to understand the business idea, give feedback and ideas on my project and set me up with a highly skilled and open minded team. It was fast, straightforward and without complications. If you need a solution that work, then ask Dhirendra and his team to have a look at it"

Christian Rønsov

Procesoptimering - Lean - Projektledelse - TWI - GMP - Change management - Produktion - Standardisering - Træning

"Besides being a founder Director at Trivial Works Solutions, Lalit Vijay is a man of with great leadership qualities. His ability to inspire his team to give the best output to his clients is certainly noteworthy. Lalit is instrumental in developing and providing IT solutions for our Edtech projects at kriti Prakashan and I take pride to endorse him for this. "

Arun Wahi

Consultant (Digital Media) at Kriti Group of Companies

"It's being fantastic working with Dhirendra and his team. Our company found Dhirendra and team to be professional and well educated in the web/app space. He goes out of his way to ensure that all deadlines are met and products delivered as per specifications. For anyone wanting a development team to work with on any projects, i would recommend using Dhirendra and his team."

Clifford Whittaker

CEO at New Media Investments PTY (LTD)

"It's been a pleasure to work with Dhirendra and his team. As a US startup that was starting from scratch, Dhirendra was thoughtful in his base recommendations of the type of technology which suited us and our vision to scale. His ability to understand the greater picture of our objectives made it easier for us to design and build our innovative app."

Patrick Wong

Vice President of Operations at Startup in Stealth mode

"As always, Lalit and his team did a great job finishing my apps and the website. I need a few more things updated, but I'm still closing the job and paying Lalit his full money because I know he will still update the last few things that we were unable to complete earlier. Love working with him and his team! He's excellent!."

Aaron

"Lalit was great in scoping the project. Comunication lines are always open. His team went the extra mile. We will be using them again soon."

Luke

"Lalit and his team were very helpful. They understood our project from the beginning and have been working with us day and night to get our project done. We are very happy with our final project and look forward to working with them again. We would highly recommend using these guys."

Derek

"Lalit vijay is one of the best developers out there I would highly recommend anyone that needs mobile development and support I am a repeat customer and have other projects I am staying with him as lead development for my company 5 stars."

Dennis

"Did an awesome job on the app. He finished it a day early."

TeMojo

"Very professional, asked for guidance when needed, very knowledgeable, above all, very responsive. I'm looking forward to our next project together."

Antonio

"Lalit is a great worker. He communicates clearly and promptly, making our interactions over email and skype quite easy. I had a few personal issues during this project that caused some delays, but Lalit was very diligent in keeping up to speed with the project, and went above and beyond in delivery of my app. I will definitely use him again for these types of projects. HIGHLY RECOMMENDED!!!!"

John

"Amazing work, very professional with "can do" attitude."

Matthew

"I am new to app development and Lalit and his team guided me throughout the process. He's very knowledgeable and he knows what he is doing. Learned a lot of tips from him as well. Looking forward working with him with my future projects."

no name

"Excellent performance. A complete profesional in terms of quality and services."

Daniel

"Lalit and his team are very professional and great to work with, always helpfull and honest. Looking forward to the next project!"

Bruno

"First of all, Mr. Lalit and his team have been nothing but Professional and talented and have gone above and beyond what I expected. Communicated well and did everything and more that was expected of them. I am very very pleased and satisfied and would Definitely hire him again. A big Thank You Lalit."

Alicia

"I highly recommend this developer/designer and his team. Excellent communication skills, and all work was to a high standard, timely and professional. He provided relevant and insightful advice for the project. I would definitely work with him on future projects. "

Brad

"Excellent developer to work with. Always quick to respond and very organised."

Johnny

"Contractor ready to work until you are completely satisfied with your product, great communication too. Recommended!"

Samra

"Great job guys thanks... looking forward to the next one!!"

Jason

"If you're looking for someone to develop your app, no need to search anymore ! Lalit and his team are just the best you will find on Upwork. Professional, always responsive and with great talents. They are always ready to make the extra effort required. The quality of the app is great and matches our expectations. Lalit, thanks for the great IOS App developed, looking forward to continue our collaboration !"

Gary & Nathan