Automate Repititive Tasks and Speed Your Automation Journey
What is Robotic Process Automation (RPA)?
Robotic process automation (RPA) is an emerging form of business process automation technology based on the notion of software robots or artificial intelligence (AI) workers. In traditional workflow automation tools, a software developer produces a list of actions to automate a task and interface to the back-end system using internal application programming interfaces (APIs) or dedicated scripting language.
In contrast, RPA systems develop the action list by watching the user perform that task in the application's graphical user interface (GUI), and then perform the automation by repeating those tasks directly in the GUI. This can lower the barrier to use of automation in products that might not otherwise feature APIs for this purpose.
There are 3 types of RPA automation that serves different needs:
Attended automation: These bots reside on the user’s machine and are invoked by the user. They are appropriate for tasks that are triggered at programmatically hard-to-detect points. For example, a customer service rep will understand the customer’s inquiry and need to complete a transaction in the system. RPA bot can actually work a lot better than the rep, perform regulatory and compliance checks and would never do manual mistakes due to fatigue or boredom. Launcher for RPA can be setup in 3 main ways to facilitate employee’s access to the tool. Launcher can be
Unattended automation: Unattended bots are like batch processes on the cloud. They complete a data processing task in the background. They are ideal for reducing work of back-office employees. There are a few options for launching unattended automation:
Hybrid RPA: Attended and unattended RPA bots are combined to provide automation for both front office and back office activities, allowing end-to-end automation of a process.
RPA bots transform back offices as industrial robots transformed the factory floor. RPA Bots replicate employee actions like opening files, inputting data, copy pasting fields in an automated way. To set up an RPA bot, it isn’t required to know programming. There are 4 ways to setup RPA bots
1: Recording a complex set of functionalities can be difficult and error prone
2: Maintaining recorded bots is difficult as their code is machine produced and may not be easy to read. Re-recording actions after each small change in the process can also be time consuming
Selection of RPA Tool should be based on following 4 parameters:
RPA tools have strong technical similarities to graphical user interface testing tools. These tools also automate interactions with the GUI, and often do so by repeating a set of demonstration actions performed by a user. RPA tools differ from such systems including features that allow data to be handled in and between multiple applications, for instance, receiving email containing an invoice, extracting the data, and then typing that into a bookkeeping system.
UI Path: UI Path’s developer-friendly interface allows for greater dev control. This makes it easier to leverage bots that require variations or looping. UI Path’s rich extensibility model also makes it easier to engineer custom activities and subsequently scale process automation.
Automation Anywhere: Automation Anywhere’s Control Room can be configured relatively fast for business. It also provides support for complex functions, scheduling and triggers. This includes IQ bots for cognitive automation which IT specialists, acting as workflow stewards, will need to feel fully enabled in their work.
RPA also opens up new perspectives on the core processes of your business operations, and on the human role in modern work communities in addition to giving you an extra pair of automated hands. Meanwhile, your faithful robot servants can, amongst other things, search for information from various sources, combine the data collected, and send the resulting reports and summaries on to the pre-selected destination.
RPA can help organizations in many ways, such as:
Our framework not only helps implement RPA in the least amount of time, it also enables quick ROI. This is because we use our Proof of concept-driven approach to scale it up to enterprise grade implementations.
Record: Identify opportunities for automation through collation of data, processes, procedures and conducting interviews.
Analyse: Analyse Automation possibilities and build POC.
Pilot: Pilot the Proof of Concept and collect feedback for a tailored solution.
Implement: Develop scripts on the RPA tool and conduct live trials.
Deploy: Deploy the scripts in production environment via RPA tool.
RPA has evolved by leaps and bounds over the years. It has become a mainstream focus for many industries as they are trying to integrate robotics and advanced digital technology platforms to achieve true automation.
RPA in Healthcare
RPA in Higher Education
RPA in Manufacturing
RPA in Travel & Hospitality
RPA in Banking
RPA in Retail
RPA in BPO
RPA in Finance
RPA in Healthcare
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