Chatbot Development

Get Your Custom AI Chatbot Development for a Smarter and Efficient Workflow

Chatbots are computer programmed conversational interfaces which is incorporated on the website or mobile (app) platform or on social messaging platforms such as Facebook Messenger to simulate a natural conversation with people in textual or auditory manner. Chatbots have brought the twist to how businesses reach out to their target market. From welcoming users to the ecosystems, they have created, businesses now look to reach users where they are found – messaging platforms. With users embracing messaging platforms, chatbots have made it easier for users to communicate and get what they want. Chatbot has demonstrated the power and convenience of conversational interfaces.

Chatbots are being built so that they must understand the intent of the user. NLP API is used to infuse NLP capabilities into the chatbot where enthusiasts can now take advantage of various sources to build chatbots with AI brains.

Where can Chatbots be implemented?

Mobile Apps.
Social Media like Facebook Messenger
Different platforms to build Chatbots

There are many upcoming chatbot development platforms that can be used to build chatbots. Some are Opensource, while some are privately owned. Platforms among chatbot development which we deal with are:

Mobile Apps.
Social Media like Facebook Messenger
How Chatbots are beneficial to businesses?

There are many benefits of AI based chatbots over conventional chatbots. They are the most advanced chatbots as they are capable of learning by themselves. As a chatbot development company, these are some of the benefits:

Available 24X7
Instant Customer Service
Improves brand Value
Customer Services Cost and resource saving
Provides a personalized experience
Delivers Cognitive digital experience
Multiple interactions with natural interface capability
Ideally used for customer needs and offer apt products and services
Capable of Self Learning
Our Offerings as a Chatbot Development Company

We offer end-to-end chatbot development services, right from conceptualizing, defining the objectives to building and testing the actual chatbot based solution.

Identity Creation: This step involves creating a persona of a bot keeping the target audience in mind along with the things you want to get done using bot.

Setting up processing language: In this phase, selection of platform based on type of conversation is involved like the number of sentences you need to have a well performing intent etc. There are different platforms to manage your language processing which includes IBM Watson, Dialog Flow, Amazon Lex etc.

Code: Platforms provide the right tools to make your bot development easier. If the bot is to be connected to external databases or APIs or to create an extensive flow including use case specific problematics, you need to dive into your code.

Integration with messaging apps: This is a fundamental step after building your bot, it involves connecting it to your desired channels. An increasing number of platforms support bots: Messenger, Kik, Slack, Telegram etc.

Testing with Beta Users: Testing is done for the correctness of response, efficiency, latency timing etc. within different group of testers.

Hosting the Bot: That’s the time launching your bot on the worldwide web is done. This stage also involves optimizing the bot for the response time. This factor depends on hosting provider and agreed specification etc.

Monitor: It’s the stage to check the overall parameters like performance of your bot its responses, correct intent distribution, to get bot analytics, course correction etc.

Why Choose Trivial Works for Chatbot Development?

Trivial Works have extensive knowledge about the basic technologies that go into the process of chatbot development. With a consolidated experience, we have set our benchmarks high for bot development and proffer quality services to all business irrespective of the industry.

Apart from addressing the common inquiries, Trivial Works build highly refined and AI powered chatbots that warmly greet your website visitors, automatically route chats to the concerned departments, help users get through troubleshooting process and much more.

Chatbots for various industries

Chatbots can serve many purposes across various industries as they can take care of multiple services like handling complaints, feedback, booking, searching, handling payment procedure, customer care etc. Thus, chatbots can handle a number of tasks in the Industries as follows:

Healthcare: Bots are being used for healthcare related applications like health assistance, hospital navigator, emergency online manager (virtual) etc. In Healthcare, response time can be the difference between life and death.

Banking: Bots are being used for handling complaints and grievances, retrieve account related information, personal assistant, ATM assistant (location), service assistant, and also as stock trading bots etc. AI based chatbots are fully secure and are capable of performing the above-mentioned banking operations.

E-commerce: Chatbots are used for payment handling procedures, personalized product search, order tracking etc.

Insurance: The cognitive digital experience of most advanced AI bots makes it relatively feasible to make insurance processes quicker, advise and settle claims, suggest and sell insurance policies.

Travel & Hospitality: Travelers requires information on the go. Chatbot stands as a perfect channel to communicate with the user. Chatbot can be leveraged to manage travel plans, for travel reminders, recommend local attractions etc.

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